Our Commitment to Privacy

Veteran Hope Alliance respects the privacy of our donors, supporters, volunteers, program participants, and website visitors. We are committed to protecting the personal information entrusted to us and using it responsibly in support of our charitable mission.

We do not sell, rent, trade, or otherwise share donor personal information with any other organization, agency, business, or individual without the donor’s consent, except when disclosure is required by law, necessary to process a donation or requested service, or needed to protect the rights, safety, property, or operations of Veteran Hope Alliance.

Information We Collect

We may collect personal information when you make a donation, complete a contact or volunteer form, subscribe to communications, request assistance, register for an event, communicate with us, or otherwise interact with our website or organization.

Depending on your interaction with us, this information may include:

• Name, mailing address, email address, and telephone number
• Donation amount, donation date, designation, and giving history
• Information needed to send donation receipts or acknowledgments
• Information you voluntarily provide in a contact, volunteer, event, or assistance request form
• Communications you send to us and records of our responses
• Basic technical or usage information generated when you visit our website, such as IP address, browser type, device information, pages viewed, referral source, and approximate location derived from an IP address

Please do not send sensitive personal information through an ordinary website contact form or unencrypted email unless we specifically request it through a secure method.

Payment Information

Online donations may be processed through third-party payment providers, including Stripe and PayPal. Payment-card numbers, bank-account information, and other payment credentials are provided directly to the payment provider and are handled according to that provider’s privacy policy and security procedures.

Veteran Hope Alliance does not intentionally store complete payment-card numbers or bank-account numbers submitted through third-party online payment processing services. We may retain limited transaction information needed for receipts, donor records, accounting, reconciliation, fraud prevention, and legal compliance.

How We Use Information

We may use collected information to:

• Process, acknowledge, and receipt donations
• Communicate with donors, supporters, volunteers, and people who contact us
• Provide requested information, services, programs, events, or assistance
• Maintain accurate accounting, tax, governance, and organizational records
• Send updates, newsletters, event notices, or fundraising communications when permitted by law or when you have requested or agreed to receive them
• Improve our website, programs, communications, security, and user experience
• Protect against fraud, misuse, unauthorized activity, or security incidents
• Comply with applicable laws, legal obligations, lawful requests, and record-retention requirements

Donor Information and Sharing

Veteran Hope Alliance does not sell, rent, trade, exchange, or disclose donor lists or donor personal information to other nonprofit organizations, businesses, agencies, marketers, or individuals without the donor’s express consent.

We may disclose limited information only in the following circumstances:

• When the donor has given clear consent or has asked us to make the disclosure
• To trusted service providers that perform services for us, such as payment processing, website hosting, email delivery, accounting, technology, or data-security services, and only as needed for those services
• When required by applicable law, regulation, subpoena, court order, audit, tax reporting requirement, or other valid legal process
• When reasonably necessary to protect the rights, safety, property, security, or lawful operations of Veteran Hope Alliance, our donors, visitors, or others
• In connection with an organizational reorganization, merger, dissolution, or transfer of assets, if permitted by law and subject to appropriate protections

Service providers are permitted to use personal information only as needed to provide services to Veteran Hope Alliance and as otherwise allowed by applicable law and their own agreements or privacy policies.

Email and Communications Choices

You may opt out of future fundraising or marketing-style email communications at any time by using the unsubscribe link included in an email or by contacting us using the information below. We may still send non-promotional communications, such as donation receipts, confirmations, notices about account or transaction issues, legal notices, or responses to requests you make.

Cookies and Website Technology

Our website may use cookies, similar technologies, server logs, and third-party tools to help the website function, measure traffic, understand how visitors use the site, improve content, protect against abuse, and support donation processing.

You can generally control cookies through your browser settings. Disabling cookies may affect certain website features or the ability to complete an online donation or form submission.

Data Security

Veteran Hope Alliance uses reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, alteration, loss, misuse, or disclosure. Access to personal information is limited to authorized persons and service providers who need it for legitimate organizational purposes.

No online system, transmission, or storage method can be guaranteed to be completely secure. If we become aware of a data-security incident affecting personal information, we will take appropriate steps consistent with applicable law and the circumstances.

Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this policy, maintain organizational and financial records, meet tax and legal obligations, resolve disputes, enforce agreements, and protect the organization and those who interact with us.

Children’s Privacy

Our website is not directed to children under 13, and we do not knowingly collect personal information from children under 13 through the website without appropriate consent. If you believe a child has provided personal information to us without appropriate authorization, please contact us so we can review and address the matter.

Third-Party Links

Our website may contain links to third-party websites, platforms, payment services, social-media pages, or other resources. Veteran Hope Alliance is not responsible for the privacy practices, content, security, or policies of third-party sites or services. We encourage you to review the privacy policy of every third-party service you use.

Your Privacy Requests

Subject to applicable law and verification of your identity, you may contact us to request access to, correction of, or deletion of personal information we hold about you; to change your communication preferences; or to ask questions about our privacy practices.

Some information may need to be retained for legal, tax, accounting, security, fraud-prevention, or recordkeeping purposes, even when a deletion request is granted in part.

Changes to This Policy

Veteran Hope Alliance may update this Privacy Policy from time to time to reflect changes in our practices, technology, services, legal obligations, or organizational needs. When we make changes, we will revise the effective date at the top of this page. Your continued use of this website after an updated policy is posted is subject to the revised policy.